HOW DO I RETURN A PRODUCT ?

• Please visit contact us via our contact form and provide details including your order and our team will reply within 48 hours.

      RETURN EXCEPTIONS

• Items that had been opened can not be returned.
• Merchandise that has been used or altered will not be accepted for return.
• We don't accept mods back that do not charge, we recommend using an external charger rather than charging through the mod where possible for battery safety.
• Original packaging must be kept to gain any refunds/replacements.

      FAULTY ITEMS

• Please allow 48 hours after we have received your item to investigate the fault
• If deemed faulty, we will offer you store credit to place a new order through our site - giving you a new invoice & warranty from purchase date
• If an item is found not to be faulty, it will be returned to you via Royal Mail 2nd class tracked service and will not be eligible for a refund or replacement.
• If found faulty within 30 days of purchase date, you are entitled to either a store credit or refund.
• If found faulty after 30 days but within our 90 day warranty, you will either be offered a repair or store credit.

          BATTERIES, CHARGERS AND VARIABLE VOLTAGE MODS

• These items come with a one month guarantee and have a life expectancy of 3-6 months. This does not affect your statutory rights. The  guaranty covers any manufacturer defects and covers any repairs, or  replacements , if deemed to be faulty or beyond repair. If the product has been damaged in any way by the customer we reserve the right to refuse  a refund or return

 

          MECHANICAL MODS

• A 30 days manufacturer’s guarantee is applied to all mechanical mods. Please note that Mechanical Mods are for experienced users ONLY. Incorrect building of the mechanical mod can cause damage to your equipment, and as such, no responsibility will be accepted for the damage caused as this damage is the result of improper construction.

 

          E-LIQUIDS AND DRIP TIPS

• Our warranty does not extend to these items due to the nature of the products. For health and safety reasons, as well as hygiene, we cannot offer warranty on either. This is unless our staff determine that the item received is an incorrect item or if there are any other extenuating circumstances.  

 

          ATOMIZERS, CLEAROMIZERS AND CARTOMIZERS

• If a product is Dead on arrival. The customer must contact us within 24 hours hours from receiving the item in order for the warranty to be applicable.  Contacting us after this allotted period will mean that we cannot offer a  refund or a return. Please note that this also applies to multipacks. 

• All TANKS/Rebuildable Atomizers get 30 days warranty, starting from the date of delivery. If any of these products arrives faulty, or gets  faulty within this time frame, you will be will be eligible for a refund/ replacement.   

          We will not cover and faults that were reported after later than 30 days.