• Most of the orders are being shipped from a warehouse in the United Kingdom, and from few other European destinations.
• Dedicated staff committed to pack all parcel as securely as possible, and have them shipped within 1-2 days from the time in which the order was placed (not including the weekends).
• It should take 1-4 days to deliver parcel within Mainland UK, and up to 5 days or the rest of the UK, 4-7 days for European destinations, and 4-9 days for the rest of the world. Please note that delivery duration is calculated from the point of dispatch, rather than when the order was placed.
• Please note, that we cannot take responsibility for parcels that go missing under the Royal Mail Standard (untracked) service. No replacement or refunds will be provided in these cases.
• Our orders are fulfilled using a variety of 3^rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subjected to delays, damage or loss. Please get in touch with us as soon s possible regarding delivery issues, as we will not be notified, until you bring the situation to our attention.
• We aim to deliver all orders within the estimated delivery duration. If for any reason, we fail to do it, we will let you know about it.
• Our delivery partners include: Royal Mail, Hermes, Yodel, DPD, DHL, UPS and UK mail.
• In the unlikely event you don’t receive your parcel within the estimated timing, we would kindly ask you to wait 7 more days from the estimated date, before contacting us. Courier services may occasionally experience unexpected delays, which we have no control over.

International Shipping

• We ship internationally. Please note that international shipping duration is an estimate only, and it may vary from country to country. On some occasions, it will take longer than the estimated delivery time.
• We highly advice you to check the destination country’s law relating to importing CBD and vaping products, such as import taxes, duties and compliances, before placing orders. Some products may require special licenses or permits to import, and we won’t be responsible for products rejected or confiscated by your local customs.
• Please note that you will be responsible for ALL taxes and customs related costs in the destination country.